Effective Date: 2025-07-26
Last Updated: 2025-07-26
1. Who We Are
Cube6.chat is a service provided by Cube6 Systems Inc., based in Newfoundland, Canada. We offer AI-powered website chat tools designed to help businesses capture leads, schedule appointments, and assist customers through custom chatbots.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address (when submitted via chat or contact forms).
Business Information: Company name, job role, and CRM integration preferences (for paid clients).
Usage Data: Pages visited, buttons clicked, browser type, IP address, and chat history.
Chat Interactions: Messages sent through Cube6.chat widgets, including form data and booking requests.
3. How We Use Information
We use collected data to:
Deliver chatbot services and lead capture tools
Respond to inquiries and provide customer support
Improve our platform and services
Send important updates, onboarding emails, or marketing communications (with consent)
4. Data Sharing
We do not sell or rent your personal information. We may share limited data:
With CRM platforms (e.g., Go High Level, Make.com) if you choose to integrate
With service providers (e.g., web hosting, analytics)
If required by law or to protect our rights
5. Use of AI Services
Cube6.chat uses third-party AI services, including OpenAI, to generate chatbot responses.
When a visitor interacts with one of our configured chatbots, their message may be sent to OpenAI’s servers for processing. These requests may include information voluntarily entered by the user (e.g., name, appointment request, or inquiry). Cube6 Systems Inc. does not intentionally send personally identifiable information (PII) unless it is necessary for the chatbot’s functionality (e.g., CRM submission or booking requests configured by our team).
We follow OpenAI’s API use policies and expect our clients to use the chat service in compliance with relevant privacy laws.
For more details, see: OpenAI Privacy Policy and Usage Policies
6. Cookies & Tracking
We use cookies and tracking technologies to:
Maintain session info
Monitor traffic patterns
Enhance user experience
You can manage cookie preferences through your browser settings.
7. Data Security
We implement reasonable safeguards to protect data, including:
Secure servers
Encrypted communications (HTTPS)
Access controls and limited user permissions
However, no online service is 100% secure, and we encourage caution when sharing sensitive info.
8. Data Retention
We retain customer and chat data:
As long as necessary to provide the service
Or until your account is deleted or a data request is submitted
Lead data submitted via chat may be stored for the duration of your active subscription, subject to CRM syncing.
9. Your Rights
Depending on your region, you may have the right to:
Access, correct, or delete your data
Opt out of marketing emails
Request data portability
To make a request, email info@cube6.ai.
10. Children’s Privacy
Cube6.chat is not intended for children under 13. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
Contact Us
For privacy questions, data requests, or concerns, please contact:
Cube6 Systems Inc.
Email: info@cube6.ai
St. John’s, Newfoundland and Labrador, Canada